Pre-Collection Services
Stop the Problem Before It Becomes a Collection Issue.
Most overdue accounts are not bad debts. They are overlooked invoices, disputed balances, and customers who just need a professional nudge. Pre-collection catches them early, before they become write-offs.
An Extension of Your Receivables Department
Your Name. Our Expertise.
When an account first goes past due, the last thing you want is for a collection agency to show up on the caller ID. That is why our pre-collection program operates under your brand, not ours.
We use co-branded communications, professional language, and a tone that reflects your organization. To the debtor, the outreach looks and feels like it is coming from you. Behind the scenes, our experienced team handles the calls, the letters, and the follow-ups so your staff does not have to.
A Nudge, Not a Threat
Pre-collection is designed to recover money while preserving the relationship. Most debtors respond to early, professional outreach. We give them the opportunity to resolve the balance before formal collection begins.
How It Works
Four Steps. One Seamless Process.
Pre-collection works best when it starts early. Here is how we approach it.
Early Placement
You place overdue accounts with us at the 30 to 60 day mark, well before they would normally go to a collection agency. The earlier the placement, the higher the recovery rate.
Co-Branded Outreach
We contact the debtor using your organization's name, letterhead, and branding. Correspondence is professional, courteous, and designed to encourage a response without damaging the relationship.
Direct Debtor Engagement
Our team follows up by phone and email, working directly with the debtor to resolve the balance. We handle disputes, set up payment arrangements, and keep you informed every step of the way.
Seamless Escalation
If pre-collection efforts do not resolve the account, we escalate it to full agency collection or legal action without missing a beat. One partner, no gaps, no starting over.
Timing Is Everything
Accounts placed at 30 to 60 days overdue recover at significantly higher rates than those placed at 90 or 120 days. Every week you wait costs money.
List an Account NowWhy Pre-Collection Works
Better Outcomes. Better Relationships.
Pre-collection is not a softer version of collections. It is a smarter one.
Higher Recovery Rates
Accounts addressed early are far more likely to be resolved. Debtors are more responsive, more cooperative, and more likely to pay in full.
Your Brand Protected
All communications go out under your name, preserving your professional reputation with customers and clients who may simply have an overlooked invoice.
Relationships Preserved
Many overdue accounts belong to otherwise good customers. Pre-collection resolves the balance without burning the bridge.
One Partner, No Gaps
If pre-collection does not resolve the account, escalation to full collection or legal action is seamless. You never have to start over with a new agency.
Is It Right for You?
Pre-Collection Is a Good Fit If…
- You have a high volume of accounts going past 30 days
- Your internal AR team does not have time to chase overdue invoices
- You want to protect customer relationships while recovering what you are owed
- You are currently writing off accounts that could have been recovered earlier
- You need bilingual outreach for customers in Quebec and Ontario
- You want a single partner who can handle the full lifecycle from first notice to legal action
Did You Know?
Many of our clients start with pre-collection and find that they never need to escalate the majority of their accounts to formal collection. Early intervention changes the math entirely.
Talk to Our TeamStart Earlier. Recover More.
Place your overdue accounts with CBS Canada before they become collection problems. No upfront cost. No risk.